Frequently Asked Questions
Everything you need to know about your outdoor cooking experience.
What are your standard shipping times?
Most orders are processed within 1-2 business days. Freight shipping for large grills typically takes 5-10 business days depending on your location.
Do you offer assembly services for grills?
Yes, we offer professional white-glove assembly and delivery services for local customers within the greater Atlanta area.
What is your return policy on unused items?
Unopened and unused products can be returned within 30 days of purchase. Please note that a restocking fee may apply to large freight items.
How do I track my freight shipment?
Once your grill leaves our warehouse, you will receive an email with a tracking number and the carrier's contact information to schedule a delivery appointment.
Do you offer price matching?
We strive to offer the most competitive prices. If you find a lower price from an authorized dealer, please contact our support team to discuss a price match.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Affirm for larger equipment purchases.