Returns & Exchanges
At Atlanta Grill Company, we want you to be completely satisfied with your outdoor cooking gear. If you are not happy with your purchase, you may return unused items in their original packaging within 30 days of delivery.
Initiate Your Return
Contact our customer support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the unused item in its original manufacturer packaging, ensuring all manuals, accessories, and parts are included to avoid restocking fees.
Ship the Item
Affix the provided shipping label or use your preferred carrier to send the package back to our Atlanta warehouse facility.
Receive Your Refund
Once our technicians inspect the returned equipment, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing